Have you ordered a wrong size, then exchange it for a better one!
When you want to exchange an item, you can easily place a new order with the correct item. The item you want to exchange will be returned according to our regular return procedure. Or you can contact us via email@example.com
We gladly accept the return of unworn, unwashed, and undamaged Jaanuu items within 14 days of purchase. Original tags must be attached. Unfortunately, we cannot issue a return for Gift Wrapping or Final Sale items.
How do I place a return or exchange?
To exercise this right, please contact us via firstname.lastname@example.org
After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount. Only the costs for returning from your home to the webshop are for your own account. For the costs, consult the website of your carrier for exact rates.
To where do I return my order?
6438 XV, OIRSBEEK
Click here to download the Returns Form including all instructions, for helping you as quick as posible we would like to ask you to send us also a short email in case you want to exchange your items for different once.
Please always ask for a shipping confirmation. With this proof the shipment can be traced. We can not be held liable for missing shipments that are addressed to us. After receipt of the returned items, the purchase amount will be refunded to your account within 10 working days.
We advise you to first report complaints to us by emailing email@example.com.
From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.